Root Cause Problem Solving 8D Outline

Introduction
What is problem solving
Why do we need it
PDCA cycle
Deming's 14 points

D1 Use Team Approach
Characteristics of a good leader
Strategies for effective leadership
Stages of team development
Brainstorming
Decision-making

D2 Describe the Problem
Flow chart
Pareto analysis
Cause and effect

D3 Implementation and Verify Interim Containment Actions (ICA)
Checklist for
decision-making process
Decision-making worksheet

D4 Define & Verify Root Cause(s)
Develop "change-how" theories
Problem-solving steps
Tools for root cause analysis and verification

D5 Choose & Verify Permanent Corrective Action (PCA)
Decision-making steps
Decision-making worksheet
Risk analysis

D6 Implement Permanent Corrective Action (PCA)
Problem prevention worksheet
Process capability
Regression analysis

D7 Prevent Recurrence
Update FMEA
Decision-making worksheet
Reliability analysis

D8 Congratulate Your Team

Effective Communications
Preparing for meetings
Channels of communication

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